Refund policy

1. Overview

At ReTeeGolf, we want you to be happy with your purchase. If you change your mind, receive the wrong item, or find a fault, this policy sets out how returns and refunds work. It applies to all products purchased from www.reteegolf.co.uk.

2. Your Legal Rights

Under UK Consumer Contracts Regulations, you have the right to cancel your online order within 14 days of receiving your goods and then a further 14 days to return them. This means a total of up to 28 days (notice + return period) for a cancellation for change of mind. This is in addition to your statutory rights if the item is faulty, misdescribed, or not fit for purpose.

3. Changes of Mind / Unwanted Goods

If you simply change your mind, you may return items that:

  • Are in their original condition

  • Are unused, unwashed and undamaged

  • Have all original tags and packaging intact

To return goods under this policy:

  1. Email us within 14 days of delivery at: sales@reteegolf.co.uk

  2. Once confirmed, send the item back within a further 14 days

  3. You are responsible for return postage costs unless otherwise agreed

Refunds will be issued to your original payment method once we receive and inspect the returned goods.

4. Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or incorrect:

  1. Contact us as soon as possible (preferably within 7 days of delivery)

  2. Provide your order number and photos of the issue

  3. We will arrange a replacement or full refund at our cost

We may ask you to return the item before issuing the refund or replacement; in such cases we will advise the return method and refund your reasonable return shipping costs when applicable.

5. How to Return Items

Please package returned items securely and include:

  • Your order number

  • A note stating whether you want a refund, exchange or store credit

  • Any relevant correspondence

Return shipments should be sent to the address we provide when you contact support.

6. Refund Processing

Once we’ve received and inspected your return:

  • Refunds are processed within 14 days

  • Refunds are made to the original payment method

  • We may deduct original delivery charges where applicable (e.g., if only part of an order is returned)

7. Exchanges and Store Credit

Where stock allows, we can offer exchanges or store credit instead of refunds — please state your preference when notifying us of a return.

8. Exceptions & Exclusions

Certain items may not be eligible for return if they are:

  • Personalised or customised products

  • Items clearly used or missing original tags/packaging

  • Goods that cannot be resold as new

Even if an item is excluded from change-of-mind returns, you may still claim a refund if it is faulty or not as described.